Frequently Asked Questions — Everything You Need to Know Before Booking Your Cleaning

Short-term rental cleaning is far more detailed and time-sensitive. At Luxury STR Cleaning, we don’t just clean — we reset, stage, and prepare your property for the next guest.

We handle linens, amenities, and presentation so your property meets 5-star hospitality standards every time.

We follow our proprietary Luxury Turnover System, a step-by-step process that includes quality inspections, checklists, and supervisor reviews. If anything doesn’t meet your expectations, our Quality Guarantee ensures we return and fix it at no extra cost.

Your satisfaction is our top priority. Contact us within 24 hours of the service, and we’ll address your concern immediately. Our team will re-clean or correct any issue until you’re completely happy — no questions asked.

Yes. Every service ends with a final walkthrough inspection by the lead cleaner or supervisor.

We double-check all high-traffic areas, restocked supplies, and presentation details to ensure the property is truly guest-ready.

All of our cleaners are carefully vetted, insured, and background-checked.

Each team member goes through a professional hospitality cleaning program, learning our Luxury STR Cleaning standards, customer service values, and turnover best practices.

We use hospital-grade disinfectants and follow strict cleaning and safety procedures.

Our cleaners wear gloves and follow entry/exit security protocols to protect both your property and your guests.

Yes. We understand last-minute bookings happen.

We provide same-day and emergency cleanings depending on team availability. Contact us early in the day, and we’ll do our best to fit you in.

Absolutely. You can provide your own checklist or personalize ours.

We’ll follow your specific instructions for amenities, decor, or supplies, so every turnover matches your exact standards.

Yes — many hosts do! We offer complete supply management, restocking essentials such as toiletries, paper goods, and guest amenities to keep your property fully equipped.

We use a digital scheduling system to track check-ins and check-outs, and our team follows strict time blocks.

Every cleaning includes a supervisor review before completion to guarantee quality, consistency, and on-time delivery.

Yes. You’ll receive before-and-after photos and a short inspection report after each service. This gives you full visibility — especially useful for out-of-state hosts and property managers.